Hope Family Medical Centre

Patient Information

Here you can find out how to register and read important information for patients.

Find out more by clicking on the links.

Access to medical records

Your doctor may be asked by another organisation e.g insurance company or employers to write a report on you regarding your medical history and your current state of health.  The ... [continue] Access to medical records

Complaints and compliments

Putting things right and dealing with concerns – complaints, claims & incidents Hope FMC adopts the NHS Wales principles of dealing with complaints, claims and incidents (as per the 2011 ... [continue] Complaints and compliments

Green Inhalers

  Green Inhaler For many people with lung disease, inhalers are a lifeline; allowing you to take control of breathing problems and open up your airways. So it can come ... [continue] Green Inhalers

Hope Surgery Equipment Fund

We would like to express our thanks to all those patients who have kindly donated to our Hope Surgery Medical Equipment Fund. Donations received are used to purchase special medical ... [continue] Hope Surgery Equipment Fund

Hospital Waiting Times

Information about hospital waiting times To access the information click here The information shown is only to be used as a guide. The data cannot tell you where you are on ... [continue] Hospital Waiting Times

How to register

If you live within a 3 mile radius of the Practice you can register. Collect a registration form at the surgery or to download and print a form to bring ... [continue] How to register

Opioid Medications

There has been a steady decrease in prescribing of Tramadol in Wales since the reclassification of Tramadol in 2014. However, there is still a need to promote appropriate prescribing in ... [continue] Opioid Medications

Patient confidentiality

We respect your right to privacy; your medical records are held in the strictest confidence. Information is not passed on without your consent unless it is within the confines of ... [continue] Patient confidentiality

Protected Education Time

It is important that all our staff maintain up-to-date knowledge, particularly at this time of continuing change. Therefore, for one afternoon each month, the surgery will operate an emergency only ... [continue] Protected Education Time

Updating your details

Please advise us in writing of any changes to your name, address or contact telephone number. Please provide a mobile number and if you are able to take calls your ... [continue] Updating your details

Useful Forms

Here are a list of useful forms: Sickness Self Certificate You only have to give your employer a fit note (sometimes called a sick note) if you’re off sick for ... [continue] Useful Forms

Useful Telephone Numbers

Alcoholics anonymous 0845 76975555 Betsi Cadwaladr University Health Board 01352 700227 Carers, Flintshire 01352 752525 Carers, Wrexham 01978 318812 Castle Pharmacy, Caergwrle 01978 760565 Childline 0800 1111 Clwyd Community Health ... [continue] Useful Telephone Numbers

Violent or abusive behaviour

We operate a zero-tolerance policy towards any verbal, physical or threatening behaviour to any member of the practice team or other visitors on our premises.  Please find a copy of ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 7th October, 2020