Hope Family Medical Centre

01978 760468

Coronavirus Information

Thank you


Along with the rest of the NHS, we are currently experiencing overwhelming demand for GP services. Many other NHS services are working at reduced capacity due to covid19 and this further increases the pressure for GP appointments. We normally aim to respond to all AskmyGP requests within 48 hours. At the moment, we are receiving up to 200 requests a day and often more on a Monday. Despite our very best efforts, we are now only dealing with the most urgent requests on the same day, and now have a backlog which will take us many days to clear, aswell as new work coming in.

WE ARE NOW RESTRICTING ASKMYGP UNTIL WE HAVE WORKED THROUGH THAT BACK LOG. We will fully open the online service again as soon as we can. In the meantime, we must prioritise and will ONLY BE ABLE TO RESPOND TO URGENT MEDICAL PROBLEMS. If AskmyGP is closed, please telephone Reception only if you have an urgent medical problem that cannot wait. If you can wait, AskmyGP will re open as soon as possible. Please watch the website.

We want to be fair to everyone. We absolutely WILL respond to urgent problems. Less urgent problems will be dealt with in order, starting with those who are already waiting. We thank you for your patience: we are working as hard as we can.

AskmyGp is very easy to use. Because of this, we often see requests that could and should be first seen by a pharmacist, a dentist, an optician, or the minor injuries services. Many problems do not need a GP. PLEASE USE THESE SERVICES WHEN POSSIBLE, SO WE ARE FREE TO HELP YOU WHEN YOU REALLY NEED IT.

If you have already sent a request through AskmyGP, you do not need to send another one. We will get back to you as soon as we can.


We would like to thank our patients for their understanding and patience at this difficult time. The surgery is currently open and we are providing our dispensary services as usual. However, in order to protect our staff and other patients please observe the following:

1. Please do not come to the surgery if you have any symptoms of coronavirus or you are self-isolating because someone in your household has the symptoms.

2. Please use the hand sanitiser on entering the building

3. Please observe social distancing and stand 2metres away from anyone else who may be waiting to collect their prescription.

4. Please be aware that to protect our staff, they will deal with you from behind a screen or through a closed window.

We are currently concentrating on 2nd vaccinations for those patients in priority groups 1-9. We are supplied with vaccines based on our clinic sizes 11 weeks ago and therefore there is very little opportunity to move patients from one clinic to another and so we would like to ask patients to attend on the date they were given following their first vaccination.

We are also able to do anyone in groups 1-9 who have not already received their first vaccination.

We have not been contracted to vaccinate any other groups at this moment in time.The Health Board will be contacting patients aged 18-30 to offer them the Pfizer vaccination and they will also be contacting the 40-50yrs age group.

For more information on the vaccine please go to the Pubic Health Wales website.

If you have symptoms of cough or fever please follow government advice and self-isolate for 10 days, and ring NHS Direct on 0845 46 47 for further advice if you need assessment.


For patients seeking advice or an appointment, all requests are triaged by a clinician.

It is important that we minimise appointments in the building in order to keep everybody safe.

Our nurses are continuing to work and offer support for patients with chronic diseases. You may be contacted to carry out reviews over the telephone or face to face if required.

Repeat Prescriptions & Sick Notes

We urge you to minimise the contact you have with the surgery.

We can send documents such as sick notes as a link in a text or via email.

· If you have to stay at home because of coronavirus (a family member has it) and you need a note for your employer please go directly to the website:


· If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

Keep Up to Date

We will endeavour to provide the best service we can during this difficult time and thank you for your understanding.

Like everybody else, our staff may also have to self-isolate at certain times. We will prioritise the most urgent problems first.

We have made plans to keep our service safe and available which we will put in place as the situation changes.

It is also important that you keep your contact details up to date so that we can contact you when required. You can do this through using AskmyGP, the My Health Online portal or by emailing us at enquiries.w91013@wales.nhs.uk

For the latest advice please click here see the Government website